Does anyone have experience with this?

 

I'm a furniture retailer and we sell Italian made sofas.

All our products are delivered with fire safety labels (lots of large high street chains also sell the same brands as we do) 

We delivered some sofas to a client who simply did not like the quality and colour.
She tried to get us to take the furniture back but we declined as it was made to order.

We got an independent technician to do a report confirming that the goods were  absolutely of merchantable quality and fit for purpose.

She has now come back, 2 months after delivery, saying there are no fire labels under the furniture. 
We believe she has taken these off.

We have confirmation from the suppliers and all the certifications regarding the foam etc to confirm that the goods are compliant. 

Any recourse on this?

 

The law says it must have a permanent label which means it cannot be removed or extremely difficult to remove and if it was, then there sure be evidence to show it had been removed. Your problem is not a fire safety matter and it would be better dealt with by solicitors.