Does anyone have experience with this?
I'm a furniture retailer and we sell Italian made sofas.
All our products are delivered with fire safety labels (lots of large high street chains also sell the same brands as we do)
We delivered some sofas to a client who simply did not like the quality and colour.
She tried to get us to take the furniture back but we declined as it was made to order.
We got an independent technician to do a report confirming that the goods were absolutely of merchantable quality and fit for purpose.
She has now come back, 2 months after delivery, saying there are no fire labels under the furniture.
We believe she has taken these off.
We have confirmation from the suppliers and all the certifications regarding the foam etc to confirm that the goods are compliant.
Any recourse on this?
