Guest Cottontail18 Posted April 20, 2020 Report Share Posted April 20, 2020 Hi Ive recently purchased online a pillow for my sons bed from an online baby retailer. The pillow arrived with no protective covering and has no labels whatsoever. No display labels and no safety/fire labels. I contacted the company who said this is how they arrive from the manufacturer and that they are compliant to British Standards. I cant find a definitive answer online, but this doesnt seem right to sit right with me? Im keen to return as I do not want to use it, however the company are reluctant. Please can someone advise me if I am correct? Thanks so much, Sammie Quote Link to comment Share on other sites More sharing options...
AnthonyB Posted April 21, 2020 Report Share Posted April 21, 2020 If they are drop-shipped direct from overseas they are able to sidestep the UK Furnishing Regs and also there is a greater chance of products being non conforming. Even where a seller states they are UK based, often your goods will clearly have arrived directly from China, not a UK warehouse. Sometimes there is a genuine UK seller using dropshipping, often they don't exist and the UK address is a "poste restant" or similar. If it's priced too good to be true it probably is and a large amount of eBay and Amazon new stock is counterfieit or poor quality and sometimes outright dangerous. If it's a genuine UK based seller and warehouse then there is more recourse against them under trading standards and consumer safety legislation. Quote Link to comment Share on other sites More sharing options...
Guest Sammie Posted April 22, 2020 Report Share Posted April 22, 2020 14 hours ago, AnthonyB said: If they are drop-shipped direct from overseas they are able to sidestep the UK Furnishing Regs and also there is a greater chance of products being non conforming. Even where a seller states they are UK based, often your goods will clearly have arrived directly from China, not a UK warehouse. Sometimes there is a genuine UK seller using dropshipping, often they don't exist and the UK address is a "poste restant" or similar. If it's priced too good to be true it probably is and a large amount of eBay and Amazon new stock is counterfieit or poor quality and sometimes outright dangerous. If it's a genuine UK based seller and warehouse then there is more recourse against them under trading standards and consumer safety legislation. Thanks so much for your reply! They definitely are a UK based seller with a warehouse (its all over their website!), I guess my problem is I just cant prove whether this has been shipped from overseas or not. As you say, high chance its non conforming, I am absolutely not going to use it, its not worth the risk. The product is no longer listed on their website (convenient!) so I cant even have another read through the description! Quote Link to comment Share on other sites More sharing options...
AnthonyB Posted April 23, 2020 Report Share Posted April 23, 2020 If it comes from abroad via their warehouse and not direct to you then the loophole doesn't apply, it should comply.... Quote Link to comment Share on other sites More sharing options...
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