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we manage a property which is a multi--tenanted office block, with different escape route for the basement tenant. There are rear of the building fire escape stairs, leading to a door which apparently releases when the fire alarm goes off. The door opens outwards onto the fire escape landing outside, which is not ideal, but worse is that on the inside there is a thumb lock which is kept locked for security purposes. Therefore this escape route is completely useless unless we can find some sort of means by which the people escaping can actually access this door and go down the main staircase and out of the front door, and also to maintain the integrity of security within the building. Our fire alarm maintenance company doesn't seem to know what to do, but this must be a pretty common problem, and wonder if you could advise? Any external door release would obviously compromise security.