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Disabled

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  1. I am registered mentally and physically disabled and was offered a property by a Housing Association 11 months ago which I accepted on a Starter Tenancy. The property was advertised as having some disabled facilities such as external access to front door and low level access wet room, which in fact turned out to be far too small for me with no chance of a seat being installed. My carer has to help me wash my lower body and so I have been arguing the point for a while now, with OT Reports confirming the property is not suitable for my needs. There are several other issues (works) that need to be attended to by the Housing Association including the widening of all doors to allow my wheelchair easy access and kitchen worktops lowered. As things stand I have about a quarter of an inch either side of my wheelchair wheels and hit my knuckles on the door frames as I use my wheelchair internally also, but the Housing Association consistently drag their heels and do nothing despite my written complaints involving their CEO with a formal complaint and recently the Housing Ombudsman, which is ongoing. However, with that snippet of history painting a picture, now to the point of my post here. The property only has one door for entry/exit and the threshold bar is too high making it difficult for me to get over in my wheelchair, apart from the width issue. Beyond the door is a short corridor, kitchen, sitting room, another short corridor, wet room and the bedroom at the rear of the property when standing at the only door to the property. Three waist high double glazed windows in the property (sitting room, wet room, bedroom) are big enough to allow an able bodied person to escape in the event of fire have keys and locks, but the keys turn round a full 360 degrees (thus broken) rather than from say horizontal to 45 degrees, allowing the window to be unlocked and opened. The Housing Association refuse to repair/replace the window locks saying I don't know how to operate them, which itself is reason for alarm you would think, but as I am disabled I wouldn't be able to get out of the window. Further, I suspect if there was a fire I might well be confused, inhaling smoke, disorientated and perhaps unable to find the position to allow the windows to be unlocked anyway. There are many issues that I have with the Housing Association and I have asked to be rehoused, with OT Reports making me an urgent priority when another property becomes available, but I don't want to be in this position, which I know risks my life 24/7 and so today I was going to ask the local Fire Service for help regarding Regulations and the number of doors required, but in searching for information online I came across this site and thought I would ask for your opinion. Any help would be appreciated, thank you! (Written and typed by a friend)
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